ITIL – IT Infrastructure Library
Our service managers hold an “ITIL v3 Foundation” certificate.
ITIL stands for “IT Infrastructure Library” and is a collection of best practices for organising an IT service company. Internationally, ITIL is now considered the de facto standard for IT service companies.
The set of rules and definitions describes the processes, the organisational structure and the tools necessary for the operation of an IT infrastructure. The aim is to increase the economic added value for our customers through optimal IT organisation. With this goal in mind, the planning, provision, support and efficiency optimisation of IT services are closely scrutinised in terms of their benefits.
ITIL® is a registered trade mark of the Cabinet Office.